Careers with Dollarama

We are presently recruiting for the following positions:

Junior Business Analyst, Ecommerce

Province:  Quebec

City:  Mont-Royal

Department:  Project & Systems

Junior Business Analyst, Ecommerce

Position Summary

Reporting to the Senior Manager, Project Management Ecommerce, the Junior Business Analyst, Ecommerce (Ecom) is responsible for carrying out and maintaining various content creation related to fulfillment and sales performance of different product categories online, as well as developing new management tools and reports for Dollarama’s online products.

Key Accountabilities

  • Build and upload enriched product content by collaborating with internal teams (Masterdata team, Warehouse, Replenishment etc) as well as with other key stakeholders;
  • Modify and update article information in the Product Information Management system (PIM);
  • Edit and upload product images in Product Information Management system (PIM) and Content Management System (CMS);
  • Manage and maintain the classification of products as well as their series of attributes for each category in the PIM;
  • Manage and edit taxonomy, hierarchy, classification and technical specifications of products;
  • Align product content in Masterdata system as well as PIM and CSM systems; and
  • Closely monitor and manage key indicators related to product content creation.

Job Requirements

  • Diploma, DEC or AEC in Business Administration, Supply Chain or related field;
  • One (1) to three (3) years of experience in a similar role;
  • Experience in the retail industry / Ecommerce environment is an asset;
  • Strong analytical skills combined with a keen attention to detail;
  • Flexible and easily adapts to changing environment;
  • Excellent skills of MS Office with proficiency in Excel;
  • Knowledge of SAP is an asset; and
  • Bilingual (French and English).

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

User Experience Designer, UI/UX designer

Province:  Quebec

City:  Mont-Royal

Department:  Projects & Systems

User Experience Designer, UI/UX designer

Position Summary

Store employees at Dollarama use iOS devices to perform their administrative tasks, including inventory counts, receiving and transferring merchandise, requesting new employees, training, and more. More than 12 different applications are constantly evolving and were developed by an internal team.

The user experience designer is responsible for the design of the various mobile applications used by store employees. The person must be able to define business needs and design a simple and intuitive application concept, while respecting Dollarama standards.

The UI/UX Designer will need to interact with people working in different departments in the company to understand the current process and define the improved process, as well as with end users to define the optimal experience. The person is the key player in the mobile development cycle, which includes: Analysis of the current situation, definition of future requirements, conceptualization of the app structure and data architecture, creation of mock-ups, writing of development requirements, design assistance and UAT. The person will also have to optimize the mobile development cycle.

The mandate will mainly focus on digital store projects, but the person will also be required to work on digital projects of all kinds.

Key Accountabilities

  • Manage the prioritization of projects according to guidelines and business needs;
  • Collect, analyze and document business needs;
  • Conduct workshops;
  • Propose value-added solutions to meet needs, based on available technologies (Mobile iOS, SAP ERP);
  • Conceptualize the proposed solution (writing of business requirements and creating mock-ups); and
  • Collaborate with different departments and SAP development teams.

Job Requirements

  • Bachelor's degree in graphic design, business administration, or an equivalent combination of education and experience;
  • Minimum of three (3) years of experience in a similar position;
  • Excellent analytical and problem-solving skills;
  • Ability to support several projects simultaneously;
  • Thoroughness and focused on the end user;
  • Leadership, autonomy and versatility;
  • Ability to work under pressure with stakeholders from different levels and departments;
  • Experience working in the digital environment, an asset;
  • Strong interpersonal communication skills, both oral and written; and
  • Bilingualism (French and English).

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Senior Analyst, Inventory

Province:  Quebec

City:  Mont-Royal

Department:  Finance

Senior Analyst, Inventory

Position Summary

Reporting to the Manager, Inventory Control, the incumbent will be responsible for analyzing all inventory movements and preparing standard and ad hoc reports on a periodic basis.

Key Accountabilities

  • Generate and analyze monthly store inventory management reports;
  • Prepare journal entries and enter data in the computer system;
  • Identify, analyze and communicate the financial impacts of inventory losses by store, by category and by product and propose control measures (operational and financial) to reduce losses;
  • Build and maintain the loss prevention database and identify the key variables in reducing inventory loss;
  • Participate in all stages of the physical inventory process for stores (calendar, reporting, reconciliation, journal entries);
  • Analyze the depreciation of inventories and formulate recommendations on accounting provisions; and
  • Participate in the documentation of internal control measures.

Job Requirements

  • Bachelor's degree in administration with a specialization in finance or accounting;
  • Graduate degree is an asset;
  • Five (5) years of relevant experience, ideally in a retail environment and having had an important technical role in inventory and other financial cycles;
  • Experience in the manipulation and analysis of large databases as well as mathematical models;
  • Advanced skills in Excel (macros) and various tools such as SAP BW;
  • Intermediate or advanced knowledge of SAP;
  • Strong communication skills and be recognized for the creation of outstanding presentations for executive reviews;
  • Show initiative and have a keen eye for detail;
  • Ability to work in a fast-paced environment with multiple priorities and requests from multiple people, and
  • Bilingualism (French and English)

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Customer Service Representative – Ecom

Province:  Quebec

City:  Mont-Royal

Department:  Project & Systems

Customer Service Representative – Ecom

Position Summary

The E-commerce Customer Service Representative acts as a liaison agent between Dollarama and external customers. The person ensures that electronic orders are processed according to established procedures while ensuring that courteous and professional customer service is provided.

Key Accountabilities

  • Manage emails received in connection with E-commerce orders and depending on the problem, process them or send them to the appropriate internal department;
  • Identify, analyze and propose solutions to order problems while providing quality customer service;
  • Document tickets in the ServiceNow ticketing system and assign them to the appropriate groups;
  • Ensure that exception orders are completed quickly and ensure follow up;
  • Identify operational issues in order to improve processes to ensure a rigorous and quality process;
  • Support the Operation Director, Service Centre and the Team Leader, Customer Service and E-commerce for all requests related to E-commerce orders; and
  • Act as Agent, Service Centre when required and according to operational needs.

Job Requirements

  • Diploma of College Studies (DEC) or Attestation of College Studies (AEC);
  • Minimum of two (2) years of experience in a role related to customer service or call centre;
  • Excellent verbal and written communication skills and focused on customers;
  • Analytical and problem-solving skills;
  • Thoroughness, meticulousness and good professional ethics;
  • Ability to provide excellent customer service and proven to be a good listener;
  • Ability to create interpersonal relationships and work in a team;
  • Ability to evolve in a fast-paced and dynamic environment;
  • Computer systems skills; and
  • Bilingualism (French and English).

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Team Leader, Accounts Payable

Province:  Quebec

City:  Mont-Royal

Department:  Finance

Team Leader, Accounts Payable

Position Summary

Reporting to the Manager, Accounts Payable, the team leader is able to meet tight deadlines and manage a high volume of work. He must supervise the team, ensure the accuracy of their work as well as train and welcome new members. He must also execute the full cycle of accounts payable, report creation and act as a resource person with suppliers and other departments.

Key Accountabilities

  • Ensure the training and onboarding of new members as well as updating the skills of the entire team on a regular basis;
  • Assign tasks to different team members according to each person's workload;
  • Ensure the accuracy of the work of the entire team, verify invoices entered in the EDI system and identify any corrections to be made;
  • Ensure that the work schedule is respected by all members of his group;
  • Assist employees in the investigation of missing or abnormal accounts and carry out the investigation of more complex accounts and general ledger accounts;
  • Validate that all invoices have been received and entered in the various systems by the end of the month;
  • Manage supplier accounts statements;
  • Create the various reports at the end of the month;
  • Respond to supplier requests and perform follow-ups;
  • Act as a resource person for the logistics team when issues arise;
  • Support the manager in the annual evaluations of his team members;
  • Perform the full cycle of accounts payable including month-end closure.

Job Requirements

  • Bachelor's degree in accounting or any other equivalent training;
  • Minimum of three (3) years of experience in accounts payable management;
  • Minimum of two (2) years of experience in team supervision or having demonstrated leadership within a work team;
  • Excellent skills in coordinating work and mobilizing a team;
  • Attention to detail, thoroughness and the ability to multitask;
  • Skills in problem solving, documentation and data analysis;
  • Ability to work in a fast-paced, high volume environment;
  • Good proficiency of Excel and knowledge of SAP;
  • Ability to manage time and priorities;
  • Good knowledge of the Office suite of applications;
  • Bilingualism (French and English).

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Sample Clerk

Province:  Quebec

City:  Mont-Royal

Department:  Store supplies

Sample Clerk

Position Summary

The sample clerk is responsible to track and collect samples newly delivered to our warehouses and flags any issue to the buying team.

Key Accountabilities

  • Collect newly received samples from our various warehouses;
  • Inspect the accuracy of the samples as per the descriptions;
  • Provide the collected samples to the showroom team;
  • Flag damaged products to the buying team;
  • Coordinate some requests from the buying teams;
  • Accomplish tasks with minimum supervision and resolve daily issues;
  • Maintain a professional relationship with the warehouse teams.

Job Requirements

  • High school diploma is required;
  • One (1) year of experience in a similar role;
  • Driver's licence class 5 and good driving record;
  • Good communication and organization skills;
  • Knowledge of Microsoft Outlook and Excel;
  • Experience with SAP is an asset.
  • Bilingual (English and French);
  • Lifting up to 10 kg boxes, plastic bins, frequent walking up and down 2 flights of stairs.
  • Driving to various warehouses.

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Team Leader – Evening shift

Province:  Quebec

City:  Montréal

Department:  Warehouse

Team Leader – Evening shift

Position Summary

Under the supervision of the Warehouse Manager, the Team Leader Evening Shift is responsible for planning and organizing evening shift warehouse activities, optimise resources and execution of process, ensure the inventory accuracy and maintain a positive and safe work environment while respecting values and business ethics.

Key Accountabilities

  • Plan and prioritize the warehouse activities pertaining to the specific area (reception, storage and expedition);
  • Manage the individual KPI's of his team (CVP audit and follow up etc.);
  • Lead team meetings to communicate evening plan (lifts and trans-pallets drivers, containers, etc.);
  • Propose solutions to optimize productivity through process review and solve problems;
  • Run reports many times a night to follow up on action plans, gaps like missing boxes, pick and put priorities etc.;
  • Check on prices errors;
  • Issue CVP reports, communicate actions plans and decide on evening shift priorities;
  • Conduct researches on SAP as needed and address discrepancies;
  • Prepare and participate in the transition meeting between the day and evening team - ensuring all information is passed on to the day shift;
  • Coach and develop team members;
  • Develop evening action plans based on SAP data, incidents, CVP meetings etc. and enter in UTRACK;
  • Prepare pick for next day;
  • Conduct audit on CDI process.

Job Requirements

  • Three (3) to five (5) years in a supervisory role experience in retail distribution an asset;
  • Good knowledge of WMS (Warehouse Management Systems);
  • Great knowledge of Excel and SAP an asset;
  • Good skills in communication and coaching;
  • Good organizational skills, teamwork, detail oriented and capacity of getting results in a fast pace environment;
  • Available to work shifts including day shift if necessary;
  • Bilingual (French and English).

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
Send your resume

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.