Thank you for your interest in Dollarama!

If you have already applied through the AppyHere application and your profile and availability match an open position, you will be contacted directly <strong>through the same platform</strong>.
We recommend that you enable <strong>notifications</strong>, check your <strong>email </strong>regularly, and review the <strong>status of your applications</strong> in the app.

For any other questions, please refer to the detailed information provided in this <a href=”https://www.appyhere.com/job-seeker-faq”>FAQ</a>.

Dollarama does not send out offer letters for Team Leader, Associate Team Leader and Store Associate positions. The communications you have received by email are considered as proof of your hiring.

You can still access the “<strong>My applications</strong>” section in your <strong>AppyHere </strong>app to review the details of the offer you received. To do so, click on the <strong>envelope icon</strong> in the “<strong>Offer</strong>” section.

Our recruitment process for the positions of Associate, Assistant Team Lead, or Team Lead takes place through the AppyHere mobile application. This partner may request basic information such as your phone number or email address.

If you progress far enough in the process, you may receive an offer from one of our stores. In that case, and in order to create your employee profile, you will be required to provide the <strong>requested information</strong> through the application.

We want to assure you that prior to hiring, neither Dollarama nor any recruitment agency mandated by the company will ever ask candidates to provide funds as part of the recruitment process, whether to cover travel, immigration, visa, processing, or any other expenses.
Additionally, being asked for personal information at the very beginning of the hiring process – such as your date of birth, social insurance number, or banking details – is also a potential sign of fraud.

The application process varies depending on the type of position:

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions:</strong> all applications must be submitted through the AppyHere mobile app. You will need to download the app, create a candidate profile, select the geographic area where you would like to work, and complete the selection steps. All communications related to your application (follow-ups, updates, etc.) will be provided directly through the app.

<strong>For Assistant Store Manager and Store Manager positions:</strong> you can apply directly on our careers website by completing the online form and attaching your resume.

Please note that we do not accept applications submitted through other means (e.g., handing in a resume in person). <strong>Only selected candidates will be contacted</strong>.
Please see our open positions <strong><a href=”https://www.dollarama.com/en-CA/corp/careers#stores-top” data-anchor=”#stores-top”>here</a></strong>.

To check the status of your application for the position of Store Associate, Assistant Team Lead and Team Lead, log in to your account from the AppyHere mobile application, and click on “<strong>My applications</strong>” for more information.

Not all our stores are actively recruiting, so we recommend that you keep your candidate profile up to date in the AppyHere application (availability and geographical area of interest) and activate notifications. This way, you’ll be alerted if a new offer matching your profile is posted.

If you need help creating your profile or applying for a job, please consult this <a href=”https://www.appyhere.com/job-seeker-faq”>FAQ</a>.

View our available positions <a href=”https://www.dollarama.com/en-CA/corp/careers#stores-top”>here</a>.

Hiring for a new store usually begins about 40 days before its opening. The process is exactly the same as for our existing stores:

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions:</strong> you must submit your application through the AppyHere mobile app. Once your profile is created, you can select the area corresponding to your region and complete the selection steps.

<strong>For Assistant Store Manager and Store Manager positions:</strong> you must complete the form available on our careers website and attach your resume.

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions:</strong> our recruitment process takes place exclusively through the AppyHere mobile app. This allows us to ensure an efficient and consistent management of all applications. Therefore, we unfortunately cannot accept applications through other methods, such as directly submitting a resume.

If you do not have access to a mobile device, you can visit a store and ask to use one of their devices to apply. However, please note that all updates regarding your application will be <strong>communicated exclusively through the Appyhere app</strong>, and a valid phone number will be required for authentication and follow-up.

<strong>For Assistant Store Manager and Store Manager positions:</strong> you can complete the online form available on our careers website and attach your resume. If you do not have access to a computer, it is possible to do this directly in-store.

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions</strong>: our recruitment process takes place on the AppyHere mobile application. If you don’t find the answers you’re looking for in this FAQ, our recruitment team is always ready to answer your questions through the instant messaging feature in the AppyHere application.

<strong>For Assistant Store Manager and Store Manager positions</strong>: please contact the person who reached out to you as part of the recruitment process directly.

If you have any questions about <strong>how the application works</strong>, please refer to the detailed information in this <a href=”https://www.appyhere.com/job-seeker-faq”>FAQ</a>.

If you encounter a <strong>technical issue</strong> (bug, error message, or slowness), simply shake your phone to display a pop-up window. Your report will be automatically sent to the technical team of our partner, AppyHere. <strong>Important</strong>: this team handles technical issues only and will not be able to assist you with your application status or any other recruitment-related questions.

The application process varies depending on the type of position:

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions:</strong> all applications must be submitted through the AppyHere mobile app. You will need to download the app, create a candidate profile, select the geographic area where you would like to work, and complete the selection steps. All communications related to your application (follow-ups, updates, etc.) will be provided directly through the app.

<strong>For Assistant Store Manager and Store Manager positions:</strong> you can apply directly on our careers website by completing the online form and attaching your resume.

Please note that we do not accept applications submitted through other means (e.g., handing in a resume in person). <strong>Only selected candidates will be contacted</strong>.
Please see our open positions <strong><a href=”https://www.dollarama.com/en-CA/corp/careers#stores-top” data-anchor=”#stores-top”>here</a></strong>.

View our available positions <a href=”https://www.dollarama.com/en-CA/corp/careers#stores-top”>here</a>.

Hiring for a new store usually begins about 40 days before its opening. The process is exactly the same as for our existing stores:

<strong>For Store Associate, Assistant Team Leader, and Team Leader positions:</strong> you must submit your application through the AppyHere mobile app. Once your profile is created, you can select the area corresponding to your region and complete the selection steps.

<strong>For Assistant Store Manager and Store Manager positions:</strong> you must complete the form available on our careers website and attach your resume.

No, Dollarama does not accept applications by email. Please fill out an employment application form available at any Dollarama location.

Please visit the Head Office section on the Careers page and click on the career opportunities to see current openings in all departments, including distribution centre and warehouses.

Dollarama does not accept unsolicited resumes from search firms or agencies. Dollarama will not be bound or obligated to pay referral fees from agencies that have not been mandated by its Human Resources team.

Once you check out, you cannot modify your order. If you want to add a new article or add quantity to an existing article, you should create a new order.

Once an order is placed, it cannot be cancelled.

Once your order has been shipped, you will receive an e-mail with a link to the tracking reference.

Please contact us by filling in the Contact Us form.

Once an order is placed, the shipping address cannot be modified.

If you didn’t receive the order confirmation e-mail, follow the steps below:

• Check Inbox/Spam folders for the email address associated to your Dollarama account.

• Check the order history in your Dollarama account in order to see if your order has been successfully confirmed.

You can reset your password anytime by clicking here: Reset Password. You will receive an email with a link to reset your password. In case you did not get the email, check your junk mail box.

Log in to your account and click on “Change my password”, and follow all the instructions mentioned.

• Make sure that you entered the correct login credentials: correct email and password combination. Passwords are case sensitive.

• If you have forgotten your password, click on the following link to reset it: Reset Password.

• If your login credentials are correct but you still cannot access your account, try clearing your browser cache & cookies

If you are still unable to access your account, please fill out the Contact us form, providing as many details as possible about the problem.

Log in to your account and click on “My account”. You will be able to modify your personal information.

Log in to your account, click on “My addresses” and you will be able to edit your current address, remove it or add a new address.

On the upper right side of your window, hover over the logo icon with your name in the header and click on the “Sign Out” button from the drop down menu.

Please fill in the Contact Us form and we will handle your account closure. Please keep in mind that, once closed, it will no longer be accessible to you or to anyone else.

If you no longer wish to receive e-mails and other commercial electronic messages from Dollarama, go to “My Account” section and uncheck the box “I agree to receive emails..”

Once your account is closed, it will no longer be accessible. However, we welcome you to create a new account.

Yes, you can use your email address to place an order. However, we suggest to logon to your account, as it will facilitate and speed up checkout process.

This option is not available on our website.

Once you check out you have the option to select one of the available credit cards. However, if you want to make a split payment, contact us by filling in the “Contact us” form.

You may pay for your online orders using Visa, Mastercard and AMEX.

At this time this option is not available on our website.

Upon checkout, we will seek a pre-authorization on your credit card. Please note that the purchase price will only be charged upon the shipment of your order (or upon the first shipment, if your order is shipped in more than one shipment). Given that taxes are calculated at the time of shipping, there might be a slight difference between the amount of taxes charged on your card and the amount of taxes estimated during the checkout process.

Unfortunately you cannot use a billing address that is outside of Canada.

Please check our Privacy Policy in order to get more information about your payment and personal security: Privacy Policy

A limited selection of products is available for online sale based on the most requested products. We carry a wider assortment in our stores.

Only some of our articles will be pre-priced and the pre-pricing will be indicated on the website in the article description section. You may also notice a price tag displayed in the article pictures.

This functionality is currently not available.

We offer different shipping methods depending on your location. Shipping charges are subject to change and vary according to the order, the selected shipping method and the delivery address. We may break down your order into more than one shipment, at no additional cost to you. You can enter your postal code here to verify if flat-rate shipping applies to your area.

We do not offer store pick-up. Please see our Pickup center information during checkout.

The estimated shipping duration is calculated upon checkout and depends on the shipping method (standard or express delivery) you select and the delivery address.

Dollarama does not currently deliver to international addresses nor to a few limited geographic areas within Canada.

We ship to military addresses as long as we have the exact address. However, we do not ship to a P.O. box.

If you miss your delivery the carrier will attempt to deliver the goods a second time. If you miss a second delivery, the carrier will leave a note inviting you to pick up the items from one of their pick up locations. Please note a signature is mandatory to receive your order.

The carrier will not leave the shipment at your door since a signature is required. Please note that the carrier will accept a signature from anybody at the delivery address.

Shipping address entered for your order must be in Canada.

Given that we sell products in cases, for large quantities we might deliver them on a pallet, a small wood platform on which goods are placed for transportation. If your order has been delivered on a pallet, you may decide if you want to dispose of the pallet, keep it or recycle it.

Dollarama offers the possibility to pick up your order from a Pickup Centre (Penguin Pickup/UPS store). All you need to do is write your postal code in the Pickup section during checkout in order to view a list of all the pickup centres close to you. You may select the pickup location that is convenient for you. You will receive a notification once your order is ready for pickup. A proof of identity and the order confirmation email are required to pick up your order from the Pickup Centre.

For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

This option is not available at this time.

Dollarama has a “no exchange, no return” policy.
However, you may request a refund or an exchange if, upon receipt,
• the products are defective
• the products are damaged
• you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the Contact us form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable. 

Once we accept to process your return (e.g.: wrong articles or damaged articles received), Dollarama will cover the return fees and you will be provided a link in order to track the return with the carrier.

Dollarama has a “no exchange, no return” policy.
However, you may request a refund or an exchange if, upon receipt,
• the products are defective
• the products are damaged
• you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the Contact us form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable. 

The price shown for each product does not include applicable taxes, shipping and handling costs, or other applicable fees which are calculated at the time of checkout and which are based on the province of delivery of your orders.

Our online products are sold at the same price as the products in store.

We do not offer bulk discounted prices. The prices displayed online are the same prices you can find in our stores.

The price per unit reflects the price you would pay in a Dollarama physical store for one specific item. However, we are selling our products online by case, the price per case being the number of articles from the case multiplied by the price per product.

E.g.:
1 pack of chips costs $2. You can order online per case. Since the case contains 12 packs, the price per case will be: $2/pack x 12 packs = $24 per case.

Through our website, you can place orders directly on our Instacart Storefront. In addition, some of our locations offer same-day delivery through DoorDash and Uber.

You will receive immediately an email confirmation with your order details. Once your order has been shipped, you will receive a second email with the tracking reference number in order to check the delivery status of your order.

Our online bulk ordering service will be retired as of June 2, 2025. Following this date, all Institutional Accounts will be closed unless there is an outstanding balance.

While June 1st is the last day to make an order, our customer service team will remain available to you until all orders are fulfilled.

Following this date, the items you previously purchased by the full case will only be available by the unit – whether in-store or through delivery platforms (such as Instacart, UberEATS and DoorDash).

Should you have any questions over the coming weeks, please contact our Customer Service department.

No, you can place an order as a guest. However, please note the various benefits of creating an account below.

Creating an account is simple and has various benefits such as:

• Saving information to facilitate and speed up subsequent checkout processes

• Adding products to your List of Favourites and sharing them

• Tracking your order status

• Viewing your order history

• Managing your profile & addresses

Please follow these steps:

1. Click the “Sign in” icon on the header of any Dollarama page.
2. Click on the “Register” button under “New Customer?” section.
3. Fill in the required fields (First Name, Last Name, Email Address and Account Password).
4. After you have read the the “Terms and Conditions”, check the box “I have read and I accept the terms and conditions.”
5. Click on the “Create an account” button.

Your account is now created!

There is no need to save an address on your account, however, it will speed up the checkout process for future orders.

There is no need to save the credit card details on your account, however, it will speed up the checkout process for future orders.

In order to find out more details about our Privacy Policy, please click on the following link: Privacy Policy

No, each account is associated with one email address.

Through our website, you can place orders directly on our Instacart Storefront. In addition, some of our locations offer same-day delivery through DoorDash and Uber.

We suggest to visit our nearest store if you wish to combine different colours or assortments for one specific article.

You will receive immediately an email confirmation with your order details. Once your order has been shipped, you will receive a second email with the tracking reference number in order to check the delivery status of your order.

Our online bulk ordering service will be retired as of June 2, 2025. Following this date, all Institutional Accounts will be closed unless there is an outstanding balance.

While June 1st is the last day to make an order, our customer service team will remain available to you until all orders are fulfilled.

Following this date, the items you previously purchased by the full case will only be available by the unit – whether in-store or through delivery platforms (such as Instacart, UberEATS and DoorDash).

Should you have any questions over the coming weeks, please contact our Customer Service department.

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as Dollarama GC

On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient’s name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.

Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date.

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

Yes. To do so, go to the “For Me” tab underneath “Give a Dollarama giftcard”. Your eGift card will be sent to the email address entered on the Payment Page. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.

Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. go to the “For Me” tab underneath “Give a Dollarama giftcard”. Your eGift card will be sent to the email address entered on the Payment Page. Enter your recipient’s name and your personal message on the eGift Card messages page and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose “Click to print this page.” The resulting printout may be presented as a gift to the recipient.

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don’t print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

Not at this time.

Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject “[Sender] sent you an eGift Card from Dollarama” with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: “Mary Smith, John Jones sent you a $XX eGift Card from Dollarama.

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

If your eGift Card has not been delivered, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.

You can use your eGift Card at any Dollarama location.

Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Service immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

VISA, MasterCard, American Express

There is no expiration date on your eGift Card.

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Service immediately. Any value that has not been used can be re-issued to you in a new Gift Card.

In order to protect you from unauthorized transactions, we require your credit card’s Security Code

MasterCard an VISA: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **

** Please note, there are a small percentage of “plastic-less” card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

Not at this time.

CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.