July 7, 2020

To our valued Dollarama stakeholders,

As communities across Canada continue to gradually resume economic activity, we remain committed to providing Canadians with affordable everyday products in a safe and efficient in-store shopping experience, and our employees with a safe and dynamic work environment.

While the situation has improved, the pandemic remains part of our new reality. As a result, many of our COVID-19 measures will stay in place for the foreseeable future in order to keep everyone safe as we collectively continue our efforts to curb the spread of the virus. I am incredibly proud of our workforce who continue to execute the many measures put in place to promote the health and safety of everyone with great success, as evidenced by the fact that we currently have zero Covid-19 cases in any part of the Dollarama business.

Specific in-store measures include:

• continued compliance with recommended hygiene, respiratory and self-isolation practices
• strict cleaning and sanitization protocols, with a focus on frequently touched surfaces
• continued supply of personal protective equipment such as gloves, masks and face shields to all employees
• continued use of plexiglass shields at all cash counters
• distancing markers in queue lines and directional arrows in aisles
• limiting the number of customers in a store at one time
• in-store signage and broadcasting of safety and physical distancing measures applicable to customers and employees
• encouraging customers to use tap and pay with debit or credit cards
• encouraging customers to reserve the first hour of operations of each day for seniors and those with chronic health conditions
• asking customers to bag their own purchases if using reusable bags

Specific measures in our distribution centre and warehouses include:

• continued compliance with recommended hygiene, respiratory and self-isolation practices
• temperature and health checks at the entrance of each facility
• continued supply of personal protective equipment such as face shields, masks and gloves to all workers
• use of disinfectant stations installed throughout the premises
• reduced capacity and shift sizes to allow physical distancing, among other onsite physical distancing measures throughout the premises
• strict cleaning and sanitization protocols, including sanitization of equipment used by workers before the start of each shift
• staggered lunch breaks and staggered shift start and end times

While the situation has stabilized, we nonetheless wanted to further recognize the incredible work accomplished by our over 20,000 employees to fulfill Dollarama’s role as an essential business. At the end of June, we recognized this effort by extending our temporary 10% pay increase for store, distribution centre and warehouse employees another month up to August 2, 2020. This remains the longest running premium program in Canadian retail. Everyone’s hard work and dedication helped Dollarama maintain our operations, and keep our stores stocked and ready for customers in exceptional circumstances, and for this I thank each of our team members once again.

As always, let’s continue to be kind and thoughtful towards one another as we navigate this new normal, to ensure everyone’s health and wellbeing.


Neil Rossy
President and Chief Executive Officer
Dollarama