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If you didn’t receive the order confirmation e-mail, follow the steps below:

  • Check Inbox/Junk folders for the email address associated to your Dollarama account.
  • Check the order history in your Dollarama account in order to see if your order has been successfully confirmed.
  • Contact us using the “Contact us” form if neither of these options solves your issue.

Once your  order is placed, the shipping address cannot be modified.

Tracking your order is very easy! Once your order has been placed, access your Dollarama account, click on "My Orders" and you will be able to see the list of your orders and the status for each of them. Once your order has been shipped, you will receive an e-mail with a link to the tracking reference.

Once an order is placed, it cannot be cancelled.

Once you check out, you cannot modify your order. If you want to add a new article or add quantity to an existing article, you must create a new order.