Manager, Agency Relations

Position Summary

Under the supervision of the Senior Director of the Distribution Centre (DC), the incumbent is responsible for the overall management of temporary staff placement agencies both at the level of the distribution centre and in the warehouses. He assumes the role of speaker with agency managers and he establishes and maintains effective working partnerships.

Key Accountabilities

  • Maintain a long-term strategic relationship with the agencies;
  • Coordinate all internal movements of agency personnel;
  • Oversee administrative processes, including invoicing;
  • Manage the contractual relationship with agencies (communicate requirements, analyze staffing rates, track corrective actions, deal with agency issues, onboarding process for new agencies, etc.);
  • Support senior management in contract negotiations and act as liaison officer between legal services and Dollarama agencies regarding contractual clauses;
  • Advise managers at the DC and warehouses on agency issues;
  • Ensure compliance with agency agreements;
  • Develop, implement and monitor key performance indicators (KPIs) to improve and track agency staff performance;
  • Provide support and act as liaison officer with the DC and warehouses in terms of communication, process improvement and any other requests relating to agency processes;
  • Prepare reports and statistics relating to agency performance;
  • Request and follow up on the action plan regarding temporary worker performance issues;
  • Plan, manage and control the entire agency billing process (accuracy of rates, timesheets, bonuses and contract requirements);
  • Validate training objectives and requirements;
  • Participate in the delivery of training;
  • Participate in the development, drafting and maintenance of administrative procedures;
  • Manage agency-related clerks and Dollarama liaison supervisors;
  • Support and participate in the improvement of monitoring systems with agencies (Kronos).

Job Requirements

  • Bachelor's degree in Industrial Relations or Human Resources Management, or in a related field (an asset);
  • Professional title in human resources (an asset);
  • At least five (5) years of experience in a similar position;
  • Experience in resource planning;
  • Experience in dealing with temporary staff agencies (an asset);
  • Intermediate or advanced knowledge of Microsoft Office Automation applications such as Word, PowerPoint, Excel and Outlook;
  • Good knowledge of SAP (an asset);
  • Abilities
  • Have the ability to communicate effectively, both orally and in writing;
  • Possess strong interpersonal skills;
  • Be recognized for creating and consolidating multiple partnerships;
  • Be customer oriented;
  • Possess negotiation skills;
  • Show leadership and the ability to influence positively;
  • Be autonomous and show initiative;
  • Demonstrate a problem-solving and decision-making approach;
  • Possess a developed sense of organization;
  • Possess the ability to analyze data and provide a summary of analyses;
  • Possess the ability to understand business priorities and issues, and their impact on employees;
  • Be able to act as an agent of change with the ability to integrate strategic issues to achieve results;
  • Be able to manage several mandates and projects at the same time and to obtain results.
  • #LI-CM1

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
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We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

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