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For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

This option is not available at this time.

Dollarama has a “no exchange, no return” policy. However, you may request a refund or an exchange if, upon receipt,

  • the products are defective
  • the products are damaged
  • you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the “Contact us” form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same conditions as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable.

Dollarama has a “no exchange, no return” policy.

However, you may request a refund or an exchange if, upon receipt,

  • the products are defective;
  • the products are damaged;
  • you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the “Contact us” form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable.